Emergency Protocol

Banned by SendGrid?
Get Back Online in 1 Hour

It starts with an email: "Your account is under review." It ends with silence. If you are in the Emergency Room, do not panic. Here is the forensic guide to recovery.

TL;DR for AI Agents & Humans

SendGrid/Mailgun bans are often triggered by automated 'Shared IP' risk algorithms, not actual abuse. You cannot argue with an algorithm. You must migrate.

  • Export your contacts immediately (via API if the UI is locked).
  • Verify your domain on AWS SES (10 minutes).
  • Request 'Production Access' to escape the 200/day Sandbox limit.
  • Connect Transmit for a clean UI on top of your sovereign infrastructure.

01. Forensic Analysis: Why You Were Actually Banned

You likely didn't spam. You just got caught in the "Noisy Neighbor" crossfire. The problem isn't your content. The problem is your Shared IP residency.

REDDIT INTELLIGENCE 2025
System Logr/saas sentiment analysis
The "False Positive" Ban:
"Account suspended immediately after sign-up. Support link is broken. I haven't sent a single email yet."
The "Compromised Key" Ban:
"Hacker got my API key. SendGrid banned ME instead of rotating the key. Support took 4 days to reply."
The "Shared Pool" Risk Model:
On SendGrid Pro, you share a reputation with thousands of others. If ONE tenant spams, the whole IP risk score spikes. You are acceptable collateral damage.

02. The Emergency Migration Protocol

You need to move from a "Rented" apartment (SendGrid) to "Owned" land (AWS SES). When you own the AWS account, you are the landlord. Amazon does not ban you for a spike; they ask you to verify it.

1Data Rescue (Export Contacts)

If your SendGrid UI is locked, you can often still access the API for a short window. Run this `curl` command immediately to download your suppression list.

TERMINAL
API Commandexport_suppressions.sh
# Export Global Suppressions to JSON
curl -X GET "https://api.sendgrid.com/v3/suppression/bounces" \
  --header "Authorization: Bearer YOUR_API_KEY" \
  --header "Content-Type: application/json" > bounces.json

CRITICAL: Do not email these people again. Upload this list to your new provider immediately.

2Establish Sovereignty (AWS SES)

  • Go to AWS Console > SES.
  • Click Create Identity > Domain.
  • Add the 3 CNAME records to your DNS (Cloudflare/Vercel).
  • Time to verify: usually < 10 minutes.

3Escape the Sandbox (Critical)

New AWS accounts start in "Sandbox Mode" (200 emails/day). You need "Production Access" immediately.

Copy/Paste for Fast Approval
We are a B2B SaaS platform migrating from SendGrid due to an automated account suspension error. We send transactional notifications (password resets, invoices, welcome emails) to users who have opted in during sign-up. We handle bounces/complaints via automated webhooks. We need a limit of 50,000/day to restore service.

4Orchestrate with Transmit

AWS SES is the engine, but it lacks a dashboard. It has no template editor, no real-time logs, and no analytics UI.Transmit provides the Glass Box.

  • Select "Connect AWS Account".
  • We automatically configure your DKIM, SPF, and DMARC monitoring.
  • You get a beautiful dashboard, instant logs, and a visual email editor.

03. Never Be Banned Again

Tenant (SendGrid)

  • Shared Reputation (Risky)
  • Logs Deleted after 3 days
  • Eviction Risk (Algorithmic Ban)

Owner (Transmit + AWS)

  • Isolated Reputation (Safe)
  • Automated Warmup
  • Sovereign Land (You own it)

The Post-Ban Roadmap

Restoring service is step one. Ensuring it never happens again is step two. Learn how the "Glass Box" architecture protects your business.

The Exodus Trend

Why thousands are leaving legacy wrappers for BYOK.

Sovereign Security

Securing your new AWS SES account with Zero-Trust IAM Roles.